Having been in the Web Development arena for years, we've seen it all - hopefully. One thing that always amazes us is the "flaky web guy" stories that clients tell us in a plea to serve them well.
To us, a website is never really done. It should live and breathe interacting through Social Media and content directed at the end-user. To that end, we offer every one of our clients an on-going maintenance package. For the folks that have opted out of the maintenance programs, we still have an awesome track record of meeting their needs. Whether it be a hosting issue, content concern, or hacking... we are there to put the client at ease. Like our old tagline says:
"What has your webguy done for you today?"